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Policies

Returns

Due to the pre-loved segment we cannot offer returns for change of mind. 

Honour always presents items clean and in a fully transparent way about the condition. We do not list poor-quality or down-market products.

If you have any questions, please email us at sue@honour.co.nz 

If a product is faulty or not fit for use, we will of course meet our obligations under the New Zealand Consumer Guarantees Act. 

Privacy

Honour Fashion Ltd (Honour) respects your privacy, and takes great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. Honour absolutely does not share client information (including email addresses). Please email sue@honour.co.nz with further questions about our privacy policy.

Security

Honour uses up to date technology to ensure your checkout process and the content saved in your customer profile are secure. Payment information (if choosing to save), email address, shipping and billing addresses, and all other information are secured by Stripe. 

Gift Vouchers

Our Gift Vouchers are only redeemable at Honour stores and our Website. 

Our Vouchers are valid for one year from day of issue and cannot be returned or refunded and are not redeemable for cash. Any unused balances at the expiry date will not be refunded. We are not responsible if the voucher is lost, altered, stolen or used without permission. By purchasing a voucher, you are deemed to have accepted these terms of use.

Card Payment

We protect the security of your card information.

Honour works with Stripe – a New Zealand owned and highly respected secure global payment gateway.

Cookies

We and our partners may use various technologies to collect and store information when You use this Website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. These web beacons track certain behaviour such as whether the email sent through the Website was delivered and opened and whether links within the email were clicked. They also allow Us to collect information such as the recipient’s:

  • IP address, browser, email client type and other similar details;
  • Tracking Website usage and traffic;
  • Reports are available to Us when We send email to You, so We may collect and review that information.

These cookies do not read Your hard drive but may be stored on Your hard drive to enable our website to recognise you when you return.

Mailing Lists

If at any time you are on a mailing list of ours then you may request to be removed from it, and we will comply with your request. If there is no unsubscribe button provided then please contact us with our request using the “Contact Us” section of this Website.

Images

Despite all efforts to accurately represent the products, information and colours on honour.co.nz we do not guarantee that the content on this site is accurate, or free from errors at all times. Photos and imagery are intended to guide and actual colour ways may vary slightly. For further details on colour ways or descriptions, contact us directly at sue@honour.co.nz.

Online Order Placement

Display on this website does not guarantee the availability of any particular item(s) therefore all orders placed through the Honour website shall be subject to confirmation of acceptance by Honour.